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Modules

Hotel and cruise PMS modules

Browse connected modules for reservations, revenue, guest service, property operations, finance, crew, safety and maritime workflows.

Folio & Finance

Accounts Payable Available individually
Supplier invoices and payables tracked against suppliers and budgets.
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Budgets Available individually
Plan and track budgets by department and period with export-ready variance reporting.
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Folios & Cruise Cards Available individually
A single running account per guest across rooms, outlets, services and packages - hotel bill or cruise card, one object.
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Invoicing Available individually
Generate, export and track invoices and statements for guests, companies and agents.
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Payments Available individually
Take payments through pluggable providers (Stripe, PayPal, deferred) with full reconciliation.
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Refunds & Credit Notes Available individually
Controlled refunds and credit notes with reasons, approvals and a clean accounting trail.
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Tax Engine Included with the suite
Configurable tax templates that apply the right tax to every charge across the platform.
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Activities & Travel Sales

Activities & Programs Available individually
An activity catalogue with difficulty levels, durations, scheduling and bookings.
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Car Rentals Available individually
Car-rental offers, vendors and stations sold as an in-stay travel extra.
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Flights & Airports Included with the suite
Flights, airlines and airports reference data supporting travel and crew logistics.
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Travel Extras & Packages Available individually
Add-ons and packaged travel extras bundled with the booking.
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Integration & Platform

AI Agent Available individually
A conversational AI agent that actively listens, follows spoken or written requests, and turns natural conversation into operational tasks across the platform.
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Channel & Flight Integrations Included with the suite
Connect Sabre, Amadeus, Travelport and Galileo for distribution, availability, bookings and air content.
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Offline-First Sync Available individually
Ship and shore synchronisation designed for intermittent connectivity, with automatic retry and visible delivery status.
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Reseller & Agency API Available individually
A partner API for resellers and travel agencies to check availability and book against your inventory.
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VSAT Failover & Ship Discovery Available individually
Automatic connectivity failover and ship discovery so link changes are invisible to operations.
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Webhooks & API Clients Available individually
Outbound webhooks and managed API clients for connecting the PMS with existing business systems.
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Multi-Property & Central

Audit & Activity Logs Included with the suite
A tamper-evident audit trail across every module for security and compliance.
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Central Finance Included with the suite
Company-wide financial roll-ups and exports across the estate.
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Fleet & Group Dashboards Included with the suite
Operational roll-ups across properties and vessels for head office, including a shoreside fleet duty view.
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Microsite CMS & Domains Included with the suite
Guest-facing property and company microsites with theming, translations and domain management.
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Property & Vessel Administration Included with the suite
Provision and manage every property and vessel centrally, with limits and configuration.
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Roles & Access Management Included with the suite
Central user and role administration for group, property, vessel and shoreside teams.
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Purchasing & Procurement

Automatic Inventory Reorder Planning Available individually
Turn low-stock and par-level demand into supplier-grouped purchase-order drafts ready for operational review.
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POS Inventory & Sold-Out Control Available individually
Connect POS articles with inventory recipes so sales consume stock and terminals show low-stock or sold-out availability.
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Purchase Order Management Available individually
Prepare supplier purchase orders, edit catalogue or free-text lines, approve spend and track delivery through closure.
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Expedition Operations

Biosecurity & Wildlife Logs Available individually
Biosecurity decontamination and wildlife-sighting logs for polar and sensitive environments.
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Landing Sites & IAATO Submission Available individually
Landing-site management with IAATO/AECO references and the IAATO daily site-submission CSV.
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River Operations Available individually
Routes, locks, bridges, moorings, landing stages and water-level disruption handling for river cruising.
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Tender Operations Available individually
Tender and zodiac dispatch, boarding and return, with IAATO ashore-cap enforcement.
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Transport & Luggage Available individually
Coach transfers, transfer waves, guest movements and luggage logistics around embarkation.
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Zodiac Driver Licensing Included with the suite
Track zodiac driver competency and certification for expedition dispatch planning.
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Guest Experience

Breakfast & Meal Check-in Available individually
Fast meal-period check-in against plans and allowances, with self-service options for guests and crew.
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Digital Room Cards & Wallet Available individually
Add the guest key to their mobile wallet with a secure, revocable digital room card.
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Guest Documents Available individually
Template-driven registration cards, confirmations and invoices delivered digitally.
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Guest Portal Available individually
A branded, mobile self-service portal for stays and voyages - check-in, dining, requests, messages and the live folio.
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Guest Requests Available individually
Capture, route, escalate and resolve guest requests with SLA-style tracking and full history.
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Rewards & Loyalty Available individually
A rewards program with a guest-facing portal that drives repeat and direct bookings.
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Room & Cabin Service Available individually
In-room and in-cabin ordering and fulfilment, from the guest portal or the front desk, posted to the folio.
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Surveys & Feedback Available individually
In-stay and post-stay surveys with scoring that surface issues while you can still fix them.
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Environmental Compliance

Bunker, DCS & Emissions Available individually
Bunker BDN receipts, IMO DCS daily consumption, attained CII, EU-ETS estimate and ECA/Polar checks.
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MARPOL Record Books Available individually
Annex I/IV/V/VI record books with cryptographically chained, tamper-evident entries and a master countersign, surfaced on the PSC export.
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Security & ISPS

CCTV Registry Available individually
A registry of CCTV cameras, coverage and status across the vessel.
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Door Access Control Available individually
Cabin and area door-access control tied to guest and crew credentials.
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Restricted Area Visitor Log Available individually
Log and control access to restricted areas across four ISPS levels with escort, permit and sealed-bag enforcement.
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Security Badge & Card Printing Available individually
On-the-spot guest and crew card/badge printing with QR, driven by card-printer configs and templates.
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Security Levels & ISM/ISPS Audit Available individually
ISM/ISPS security-level management with automatic audit logging on every level change.
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Reservations & Revenue

Channel Manager Available individually
Two-way rate and availability connectivity to OTAs and GDS, with inbound booking ingestion and no double-bookings.
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Direct Booking Engine Available individually
A conversion-optimised public booking flow with live availability, promo codes, add-ons, and Stripe/PayPal/deferred-provider payment - embeddable on any website.
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Dynamic Pricing Available individually
Rules and pricing strategies that move rates with demand, occupancy, lead time and the competitive set.
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Group & Company Bookings Available individually
Block management for groups, companies and allotments with rooming lists, cut-off dates and shared billing.
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Occupancy & Revenue Forecast Included with the suite
Forward occupancy and revenue forecasting that turns booking pace into a plan.
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Promotions & Promo Codes Available individually
Targeted offers, discounts and campaign-tracked promo codes across direct and connected channels.
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Rate Plans Available individually
Flexible, derived and seasonal rate plans with restrictions, calendars and per-channel mapping.
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Reservations Available individually
Availability, bookings, check-in and check-out across rooms and cabins, with the same screens adapting to hotel stays or cruise voyages.
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Safety & SOLAS

Contact Tracing Included with the suite
Trace relevant contact across cabins, dining and activities during an onboard outbreak response.
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Drills Available individually
Schedule fire, abandon-ship and passenger-muster drills and record attendance for the record.
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Incident & Risk Register Available individually
Structured incident and near-miss reporting with severity, risk assessment and corrective follow-up.
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Muster Stations Available individually
SOLAS muster station assignments and live accountability for passengers and crew.
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Procedure Checklists Available individually
Sign-off checklists for recurring operational and safety procedures.
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SOP Library Available individually
A controlled library of standard operating procedures, versioned and accessible onboard.
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Crew Management & Compliance

Crew Roster & Contracts Available individually
Crew records, agencies, ranks, contracts, sign-on/off and badge issuance in one roster.
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Crew Self-Service Portal Available individually
HF PMS crew self-service software for cruise operators: schedules, personal documents, certificates, feedback and welfare in one crew portal.
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Crew Service Requests Included with the suite
Crew-raised service and maintenance requests with configurable department approvals.
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Crew Training (LMS) Available individually
Course assignment, completion tracking and external LMS adapters (Seagull, Videotel, OceanLearning).
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Crew Welfare Available individually
Mess menus, crew events and welfare programming that support life aboard.
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MLC Work / Rest Hours Available individually
Hours-of-rest recording and validation against MLC/ILO limits, with fatigue flags.
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Recruiting & ATS Available individually
Vacancies, an applicant pipeline and one-click conversion of a hire into a crew member with a draft contract.
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STCW Certifications Available individually
Certificate tracking with expiry alerts that auto-schedule LMS refreshers - STCW, MLC, medical and more.
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Uniforms & Tailor Available individually
Uniform and PPE entitlements, issuance, returns and tailor jobs with measurements.
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Cruise Operations

Cruise Casino Operations Available individually
HF PMS casino operations software for cruise teams: a per-guest ledger for chip buy-ins, cashouts, comps and adjustments linked to the guest folio.
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Dining Seating Plans Included with the suite
Plan main-dining seating for each voyage by sitting, table and travelling party.
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Future Cruise Sales Available individually
Onboard future-cruise certificates - issue, redeem, expire and refund against future bookings.
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Gangway & Souls-on-Board Available individually
Embark/debark scanning with a live, authoritative souls-on-board count for safety and port control.
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Loyalty & Concierge Available individually
Cross-voyage loyalty with tier definitions, automatic recalculation on voyage close and a concierge timeline.
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Onboard Packages Available individually
Beverage, Wi-Fi, photo and spa bundles with inventory, validity windows and automatic consumption.
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Photo Gallery & Sales Available individually
Onboard photo gallery with individual asset sales, separate from the photo-package bundle.
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Programmed Activities Available individually
Operator-defined onboard activities with scheduling, capacity, booking, guest check-in and portal visibility.
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Shore Excursions Available individually
Tour catalogue, booking, capacity, manifests and weather cancellation with automatic refunds.
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Spa & Wellness Available individually
Treatment catalogue, booking with room and therapist conflict checks, and check-in.
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Specialty Dining Available individually
Reservations, cover charges, dining-plan inclusions and check-in for specialty venues.
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Voyages & Itineraries Available individually
Build voyages with port calls, sea days and landing sites, and run the sailing from one board.
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Bridge & Navigation

Daily Deck Log Available individually
A digital daily deck log - positions, weather, events and remarks - replacing the paper book.
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ECDIS Mirror Available individually
A read-only mirror of route plans, waypoints and position fixes from the bridge ECDIS.
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NMEA Sensor Ingest Available individually
One-way ingest of live NMEA-0183/2000 sensor data - position, SOG/COG, heading, wind, depth - into the PMS.
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Watchkeeping & Night Orders Available individually
Bridge watch rotas and master’s night orders, digitised and acknowledged.
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Inventory Management

Departmental Stock Requisitions Available individually
A controlled request, approval and fulfilment flow for supplies issued from stores to operating departments.
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Hotel & Resort Inventory Control Available individually
A property-scoped item catalogue with on-hand balances, par levels, categories, unit costs and low-stock visibility.
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Inventory Lots, Locations & Receiving Available individually
Receive and track stock by storage location, lot and expiry, with transfers, counts, discards and a complete movement history.
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Point of Sale

Dining Plans & Allowances Available individually
Inclusive meal plans, allowances and beverage packages applied automatically at the point of sale.
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Guest Card Charging Included with the suite
Charge POS sales to a room or cabin card with balance, credit and age checks.
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Kitchen Display System Included with the suite
Course firing, station routing, bump screens and preparation timing for the galley.
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Menu & Item Catalogue Available individually
A central catalogue of items, pricing, outlet availability and stock-component recipes shared across every terminal.
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POS Dashboard & Reporting Available individually
Live sales, takings, outlet performance and export-ready reporting across every point of sale.
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POS Terminal Available individually
A touch-optimised point-of-sale terminal with quick buttons, splits, discounts, guest-card lookup and instant folio posting.
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Waiter POS Available individually
Open tables, fire courses to the kitchen and settle to room or card from anywhere on the floor - including custom on-the-fly tables.
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Workforce & HR

Employee Feedback Included with the suite
Capture staff feedback across day-to-day operations and surface themes for managers.
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Property Payroll Available individually
Property payroll with approval, export and integration to time & attendance.
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Shift Planning Available individually
Property and vessel rosters built from reusable shift templates, with self-service views for staff.
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Staff Directory Available individually
Staff profiles linking people, roles, departments and user accounts across each property and vessel.
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Time & Attendance Available individually
Capture worked hours against each property or vessel schedule and surface variances.
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Files & Collaboration

File Storage & Sharing Available individually
Upload, organise and find documents in folders, mark favourites, and keep every working file in one place instead of scattered inboxes and USB sticks.
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In-Browser Office Editing Included with the suite
Documents, spreadsheets and presentations open and edit in the browser with autosave, alongside OpenDocument, text and Markdown formats.
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Secure Share Links Available individually
Share a file with named colleagues for collaboration, or switch on a tokenised guest link for people outside the system - and revoke access in one click.
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Team Spaces Available individually
A shared space for everyone working a property or aboard a vessel, alongside a private personal area for each user.
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Housekeeping & Maintenance

Housekeeping Available individually
Attendant boards, room and cabin status, task assignment and self-service updates for staff on the floor.
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Laundry Available individually
Guest and linen laundry workflow - orders, bagging, processing and return - tracked end to end.
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Maintenance Tickets Available individually
Report, assign, escalate and close maintenance work with clear ownership and status history.
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Operations Queue Included with the suite
The shared, live work queue that ties housekeeping, maintenance and service together.
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Service Tickets Available individually
Cross-department service requests with routing, approval and resolution tracking.
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Health & Medical

Infirmary & Medical Cases Available individually
A medical case log with isolation tracking and MIDRS export for the ship’s doctor.
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Outbreak Monitor Available individually
Gastrointestinal and respiratory surveillance with thresholds, alerts and contact tracing.
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Pharmacy Inventory Available individually
FEFO pharmacy stock control with controlled-substance prescriber guards and dispensing records.
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Provisioning & Stores

Inventory Labels Included with the suite
Scan-ready labels for provisioning items, pharmacy stock and storage locations.
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Lost & Found Available individually
A lost & found register with customs flag and identity-verified release.
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Provisioning & Bonded Stores Available individually
Per-vessel items with HS codes and par levels, per-lot balances, FEFO requisitions and customs-sealed bonded stock.
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Suppliers & Procurement Available individually
Supplier records and procurement scoped org-wide, per-resort or per-vessel, feeding accounts payable.
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Video on Demand

Metadata & Taxonomy Included with the suite
Organise the library with genres, cast, countries and multi-language metadata.
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Movies & Series Manager Included with the suite
Manage titles, episodes, artwork and playback sources for the onboard media library.
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VOD Library Available individually
Curate the on-demand catalogue, set audiences and availability windows, and serve playback locally.
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Border & Manifests

Online Check-in (OLCI) Available individually
A guest online check-in portal capturing details and ID photos before embarkation.
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Statutory Manifests Available individually
Generate and submit APIS, eNOAD, EU PNR/EES, UK e-Borders, Schengen exit and Polar Code manifests.
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Engine & Technical

Planned Maintenance Available individually
Template-driven maintenance jobs that auto-generate on running-hours or calendar thresholds - without duplicates.
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Ship Class Surveys & Inspections Included with the suite
Track class surveys and technical inspections against the vessel equipment register.
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Vessel Equipment Register Available individually
A hierarchical equipment register with IACS criticality and DNV/LR/RINA/BV/ABS class references.
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Voyage Finance & Maritime Tax

Port-Call Disbursements Available individually
Disbursement accounts per port call with a draft, submitted, approved and paid workflow.
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Seafarer Payroll Available individually
Multi-currency seafarer payroll with overtime, allotments and wire-batch export.
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Tonnage Tax & Jurisdictions Available individually
Tonnage-tax and maritime tax-jurisdiction handling for flag and corporate-income-tax regimes.
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Voyage Finance Available individually
Per-voyage revenue and cost reporting - a P&L for each sailing.
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Digital Signage

Signage Screens & Scheduling Available individually
Playlists, scheduling and zones across any number of displays, with offline-resilient playback.
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Slides, Media & PDF Included with the suite
Create branded signage content from slides, images, video and PDF documents.
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